An Online Ordering System for Your Restaurant, on Your Own Website

Aggregators bring discovery, and that is useful. The cost is the commission. Inc42 reported in August 2025 that Zomato and Swiggy “take a 25-35% commission per order from the restaurants” (Inc42, 16 Aug 2025). Restaurant bodies have described the all-in cost, with ads and other charges, as higher still. Your own numbers will differ, so check your own statements.

An ordering website does not replace discovery. It gives your regulars, your walk-ins and your Instagram followers a place to order from you directly. Many restaurants keep the aggregator for new customers and move repeat orders to their own site.

What you get by owning the channel:

• No commission per order to us. You pay the payment gateway’s fee (every online payment has one) and your own delivery costs, and that is all.
• Your customer list. Names, numbers and order history are in your system.
• Your menu, your look. Your photos, your branding, your prices and offers, with no ranking against ten competitors on the same screen.
• Your rules. Delivery area, minimum order, opening hours, items sold out. You change them when you want.

This is the Business package: a website plus a delivery system, order management and an admin panel. The scope is agreed with you in writing before we start.

A customer-facing ordering website

• A live menu with categories, sizes and extras (for example a large pizza with extra cheese).
• Quick view of an item, a cart, and checkout that works on a phone first.
• Your own domain and your brand, fast on mobile networks.

Order management for your kitchen and counter

• Every new order arrives in one place, with its status (received, preparing, out for delivery, delivered).
• An admin panel where you edit the menu, prices, photos and availability without calling a developer.

Live order tracking

Customers see where their order is, from the kitchen to their doorstep. It cuts down the “where is my food?” calls your staff answer every evening.

Optional: dispatch and analytics

If you run your own delivery, the system can include dispatch. The Pro package adds analytics and a business dashboard, so you can see what sells and when.

Do not take our word for it. Open Ember & Plate, a restaurant ordering site we built as a demo. It is not a client’s restaurant. It shows what yours could be: a live menu with sizes and extras, quick view, and order tracking from kitchen to doorstep.

Try the order flow on your phone, the way your customers would.

We also build for real businesses. Our client Raj Steels has a mobile-first site we built with a catalogue, quote requests, click-to-call and WhatsApp. It is a different industry, but it shows how we build and ship. Read the Raj Steels case study or see our work.

1. Talk. You tell us about your menu, your delivery area and how orders work today. WhatsApp or a call is fine.
2. Quote. We send a written quote with scope, cost and timeline. Nothing starts until you agree.
3. Design. You see how the menu and checkout will look before we build it.
4. Build and test. We build it, then you test real orders with your team.
5. Launch and support. We stay on after launch to support, fix and improve it.

What affects the timeline: how big your menu is, whether you need delivery dispatch, which payment methods you want, and how quickly you send photos and menu details. We give you a timeline in the quote.

It fits if you already get orders by phone, WhatsApp or aggregators and want a direct channel you control. It fits cafes, restaurants, cloud kitchens and bakeries.

Be honest with yourself about two things. First, a new ordering site needs customers sent to it: your Instagram, Google listing, packaging and regulars. Second, you still handle the kitchen and delivery. The software organises orders. It does not cook or ride.

If you also run a clinic or salon, we build a digital queue system for clinics and salons too. Ordering often goes with a custom business website, an online booking system for tables or appointments, or custom software such as dashboards. See all our services.